Terms and conditions

Minivac ® is owned by R & G Products Ltd

When paying using worldpay, we can only ship to the cardholder's address.

Delivery Charges
We levy a charge of £4 per shipment for up to 10 items in the same shipment to a UK address. Please contact us for a quotation for more than 10 items and for delivery to addresses outside uk.

Returns Policy
Returning a Product
We have a no-nonsense, no-quibbles returns policy. The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days. If your order has already been processed when we receive your cancellation, we will deduct the cost of shipping from your refund. You may exchange unused and unopened products within 30 days for alternative items.

You may exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened. If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days. For hygiene and safety reasons we cannot accept returns of creams or personal products once they have been opened.

Defective Items
If the product is defective, please contact us to provide you with a returns note, give a full description of the fault and return it in its original packaging with all manuals and accessories for replacement within 30 days of purchase. All returned products are tested and will be sent back to you if they are working. Please thoroughly clean all returned defective products and wrap them securely in a plastic bag.
Any un-cleaned items will NOT be accepted and will be returned to you as received by us.

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product.

To Return an Item
Please contact us before returning an item to obtain a returns note, enclose this note giving the reason for the return, items returned without a returns note will not be accepted. Wrap the package securely and send it to the address shown on your returns note.

You MUST return your item by Special Delivery or Recorded Post. Please obtain a certificate of posting. We will accept NO responsibility for items lost or damaged in transit.

This returns policy does not affect your statutory rights.

Contract Formation
All orders made by you through the Minivac web site are subject to acceptance and availability. We may choose not to accept your order for any reason.
Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice.
Due to the vaguaries of the web colours may vary.
For the avoidance of doubt, no contract will exist between you and R & G Products Ltd for the sale by R & G Products Ltd to you of any product unless and until R & G Products Ltd sends you an e-mail confirming that it has dispatched your product.
Data Protection
R & G Products Ltd is compliant with the Data Protection Act. We will not pass on your details to any third party without your prior consent.
Any material found within the pages of Minivac, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.

R & G Products Ltd provides the Minivac site 'as is' and does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.
This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.
Use of Minivac
In connection with the use of the  Minivac web site, in no event will R & G Products Ltd be liable:
for losses that were not foreseeable to both parties when the contract was made
for losses that were not caused by any breach on the part of the supplier
for business losses and/or losses to non consumers
You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
External Web Sites
R & G Products Ltd  is not responsible for the content of external web sites linked from Minivac.
These Terms and Conditions are governed by the laws of England and Wales.
R & G Products Ltd reserves the right to amend these terms and conditions from time to time.